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Install smart card reader if not able to log into computer how to#
Install smart card reader if not able to log into computer install#

We hope that this troubleshooting guide helps you to use Dokobit services smoothly. If you are using a company computer or trying to log in from the company network, which is administrated by the company, please contact your IT support to check that and if needed make changes there. Check if is whitelisted in your network proxy settings.If you’re not asked to insert a PIN or if the page is inaccessible, please contact your IT support. If you’re asked to insert PIN1, then your firewall is not preventing you from opening the portal. To check if your firewall allows requests to the portal, please visit the page here. If you are using a company computer or trying to log in from the company network, which is administrated by the company, please contact your IT support team to check whether the network, firewall, and/or antivirus software does not prevent you from using Dokobit portal.If you are using macOS and find that only some e-services open whereas others do not, this may be a case of your web browser using the wrong certificate for authentication in the e-service.

Try restarting your computer – sometimes there are settings saved in your browser that prevent you to use our services.

If the DigiDoc4 Client successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may be a third-party software program installed on the computer.

Install smart card reader if not able to log into computer how to#

If you get an error message “No card in card reader”, please see how to check if your ID card reader is working here. Check if inserted card data is visible in the section “My eID”.

Reinsert the card to the reader and check if the card reader is properly connected to the computer.

If the software is installed and you still are not able to use Estonian eID or e-Residency card for our e-services, please follow the steps below (the steps take place in a non-hierarchical order): When you are encountering problems using Dokobit services with your Smart card, be sure to always check the version number of your software and update it if necessary.

Install smart card reader if not able to log into computer install#

If you haven’t done it yet, download and install the required software from here.

DRS does not require a Smart Card reader or any type of Smart Card. In order to use Estonian eID or e-Residency card for e-services such as user authentication or document signing, first you need to prepare your computer. Smart Card authentication is the ability to access resources on a remote machine by.